Yes, 100%. Heep sounds like your restaurant. The tone, style, and formulations are fully configurable. You can adjust at any time via Heep Copilot.

In a few minutes. Once your WhatsApp account is connected and your reservation system is linked, Heep is ready to respond to your customers. Our team accompanies you at each stage of the implementation.

A notification is immediately sent to the phones of your employees so that they can take over. Once the answer is given, you are invited to add it to Heep's memory so that he can answer it on his own next time.

It is you who train it, at your own pace. You answer a few essential questions, and Heep is built from what you give it. He already knows how to handle common types of requests and you can enrich his knowledge at any time, without limits.

No Heep comes to relieve your teams, not replace them. Its role is to manage messages, missed calls and repetitive requests so that your employees can focus on what really matters: the customer experience in the room.

Yes. If you have a CRM with an API, Heep can connect to it to automatically send incoming requests such as privatizations, group bookings and special requests. Your sales teams receive the information directly, without re-entering.

Yes, you need to create your WhatsApp Business account. If you don't have a dedicated number, we can provide one for you. Our team supports you in creating and configuring the account if necessary.

WhatsApp, SMS, Instagram, Messenger, and email. All of your messages arrive in a single interface for you and your team.

Yes, but with limited functionality. Connecting to your reservation system allows Heep to consult availability in real time, to take and modify reservations, and to retrieve your rules automatically. Without this connection, these features are not available.

All compatible software is listed on our integrations page. If your system is not listed, contact us as we are constantly working to expand our list of partners.

In under 20 seconds. The customer is taken care of almost instantly, even if no one answered the phone.

Yes, with all operators offering a call redirection feature, which is the case for the vast majority of operators in France and Europe.

We provide you with a dedicated phone number to which you forward your calls via your integrated messaging system. As soon as a call is not answered, Heep is notified and automatically sends a message to the customer. If you are using a VoIP system, we can connect directly to your tool.

Beyond 12,000 messages per month, we can offer you tailor-made pricing adapted to your volume and the number of establishments. Contact us to discuss it.

None You can stop at any time, with no cost or justification.

No During the trial, you have access to all of Heep's features without restrictions.

You receive several notifications before reaching the limit to recharge your account on time. If you don't reload, messaging is suspended. To avoid any interruption, you can activate the overage option which allows you to continue receiving messages beyond the pack, which are automatically billed without interruption.

1 message = 1 incoming message from your customer. Responses sent by Heep are not counted. You only pay for the messages your customers send you.

Only your teams. Conversations remain private and accessible exclusively to members of your Heep account.

No Your customer data is never used to train our models or those of our partners.

Yes. However, you must inform your customers of the use of Heep for automatic communications. For marketing campaigns, you must have the opt-in of your customers before sending them.

Customer data stays on your reservation system. Heep only recovers the elements strictly necessary for its operation. Our infrastructure is secure and regularly audited.

Yes. A member of the Heep team can assist you with the installation and configuration to get you up and running as quickly as possible.