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You turned down customers that night. You have prepared the set-up. Your team was complete.
And at 8 pm, the table is empty. Without warning, without cancelling.
No-show is not always bad will often, the customer has simply forgotten. A message at the right time is enough to change that.
Heep sends a WhatsApp message or SMS to your customers before their reservation at the time frame you choose. 24 hours before, 2 hours before, the same morning.
The customer confirms or cancels directly from the message. No calls, no forms. One tap is all it takes.
Choose your timing
You decide when the reminder is sent — the day before, a few hours before, or both. Heep takes care of it automatically for each reservation.
Confirmation or cancellation in one message
The customer answers directly from their WhatsApp or SMS. No connection, no extra steps. Friction is zero.
Automatic table release
If the customer cancels, Heep updates your reservation system immediately. The table is freed and can be returned without you having to intervene.
WhatsApp or SMS depending on your customers
You choose the channel that best suits your customers. Heep adapts.
Heep aide les restaurants à transformer automatiquement les appels et messages manqués en réservations, pendant le service.
