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Your teams are in the dining room, in the kitchen, in the middle of a gunshot. The phone is ringing. Nobody can pick up.
The customer hangs up. He's trying out the restaurant next door.
It is not a lack of professionalism it is the reality of the service. Heep is here to fill that moment.
Process
The call is missed
As soon as your restaurant doesn't pick up, Heep automatically detects it.
The customer receives a message
In a few seconds, he receives a text message or a WhatsApp. He knows that he is being taken care of, even if no one picked up the phone.
Heep manages the request
Booking, modification, cancellation, question about the schedule or the menu — Heep answers as a member of your team, trained by you.
Our history
You remain in control.
If a customer has a complex request, Heep notifies you and hands you over. You intervene when you want.
No technical skills.
You explain to Heep how your restaurant works by writing a message. That is all.
No change for your team.
Heep is working in the background. Your teams keep their habits.
Heep aide les restaurants à transformer automatiquement les appels et messages manqués en réservations, pendant le service.
