An assistant who answers to your customers. Everywhere All the time.

WhatsApp, Instagram, SMS, Messenger, email — Heep centralizes all your messages and replies automatically, in the language of each customer, 24/7.

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From simple questions to complex requests

Real-time bookings

Heep is connected to your reservation system. It checks availability, takes, changes or cancels a reservation directly in the conversation, without intervention from your team.

Bank imprint

For bookings that require it, Heep automatically retrieves the bank imprint link from your reservation system and sends it to the customer. No additional settings in Heep.

Common questions

Opening hours, menu, access, parking, allergens, allergens, dress code Heep knows your restaurant and answers all frequently asked questions accurately.

Group requests and privatizations

For special requests, Heep pre-qualifies the customer by asking the right questions. It then sends all the information to your sales team by email or directly into your CRM.

Identified and personalized customers

Heep recognizes your existing customers and personalizes each exchange. It uses their first name, knows their history for an experience that feels like your restaurant, not a chatbot.

Heep answers. Immediately. Like a member of your team.

Heep is trained with all the knowledge of your restaurant menus, hours, rules, events. It identifies each customer, customizes the exchange, and responds accurately to almost any request. Without delay. Without fatigue. Without forgetting.

Your customers write to you everywhere. It's impossible to answer everything.

A WhatsApp message during the service. An Instagram question at 11pm. A group email on Sunday morning.
Each message without a quick response is a customer who loses confidence or who books elsewhere.

Heep speaks to your customers in their language

Heep automatically detects the customer's language and answers in that same language. No more language barriers, no more messages left unanswered for lack of a translator.
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+50 languages supported including French, English, Spanish, Spanish, Arabic, Japanese, Chinese and many more.

Heep already knows how your restaurant works.

As soon as you connect, Heep automatically retrieves your rules from your reservation system — slots, capacities, bank imprint conditions, cancellation policies. No duplicate settings.

Compatible with Zenchef, SevenRooms, TheFork and many others, find all the integrations on our dedicated page.

Trained by you. Controlled by you.

Heep sounds like your restaurant

You give him your rules, your tone, your information. It represents your establishment not a generic service.

You take control when you want

If a customer needs special attention, you are notified and you can intervene in one tap from the application.

Available 24 hours a day, 7 days a week

Even on Sunday evening at 11 pm, your customers get a response. Your restaurant never really sleeps.

Your customers deserve an immediate response. Anytime.

Heep takes care of it so your team can focus
about what really matters: the indoor experience.

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