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A happy customer is rare and precious. But in 9 out of 10 cases, he goes home without leaving an opinion not because he does not want to, but because no one asked him at the right time.
Meanwhile, unhappy customers don't need to be called back.
As a result, your online rating doesn't really reflect the quality of your restaurant.
Heep sends a message to your customers at the time you choose after their visit 2 hours, 4 hours, the next morning. When the experience is still fresh, and the customer is still available.
A simple, natural message that invites you to share your feelings and leave an opinion on the platform of your choice.
Choose your timing
You decide how long after the visit the message is sent. Heep takes care of it automatically, at each cover.
Direct to the right platform
Google, TripAdvisor, TheFork, or any other platform you choose where you need visibility. The link is integrated directly into the message.
Respond to Instagram mentions
When a customer mentions you in their story, Heep automatically sends them a private message to check on them. A simple gesture that builds loyalty and can trigger a review.
Detect dissatisfaction before it becomes public
If a customer expresses disappointment in their response, Heep will notify you immediately. You can step in, correct, and avoid a bad review posted in frustration.
Heep aide les restaurants à transformer automatiquement les appels et messages manqués en réservations, pendant le service.
