Friday 7pm–11pm: what Heep handles while you work the floor

73% of restaurant bookings are now online. But OTAs charge per cover and miss 52% of after-hours requests. Here’s how to capture every booking, day and night.

Beyond the till, four tools quietly shape 30% of your margin: bookings, messaging, no-shows, loyalty. The 2026 stack, decoded brick by brick.

Eight hours, 312 requests, 47 bookings that would have slipped. The minute-by-minute log of one Friday night with Heep on the line.