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May 8, 2026
Friday 7pm–11pm: what Heep handles while you work the floor
1 in 3 calls go unanswered during peak service. The behind-the-scenes of a Friday night, and the Heep playbook to stop losing reservations.
May 6, 2026
A night with Heep: 47 bookings saved between 7pm and 3am on a Friday
Eight hours, 312 requests, 47 bookings that would have slipped. The minute-by-minute log of one Friday night with Heep on the line.
May 4, 2026
When Heep hands a call back to your team: 6 moments that trigger an instant escalation
A well-designed AI knows its limits. Here are the 6 situations where Heep transfers a call to your floor team in under 2 seconds — and why this protocol protects your most sensitive guests.
